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Store Policies: Store Policies
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Store Policy

We founded Eco Pinnacle with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers.

PLEASE NOTE THAT GOOD AND PRICES MAY VARY AND CHANGE FROM TIME TO TIME

Our store policies are detailed below, please have a look and contact us if you want to learn more!

PRIVACY POLICY

Eco Pinnacle (Pty) Ltd is located at:
Campbell Street, Waverley
Johannesburg, South Africa
+2711 440 4556

It is Eco Pinnacle’s policy to respect your privacy at all times regarding any information we may collect while operating our website. This Privacy Policy applies to ecopinnacle.wixsite.com/ecopinnacle/ (hereinafter, “us”, “we”, or “ecopinnacle.wixsite.com/ecopinnacle/”). We will always respect your privacy and are committed to protecting personally identifiable information you may provide us through our Website. We have adopted this privacy policy (“Privacy Policy”) to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the Website and does not apply to our collection of information from other sources.

This Privacy Policy, together with the Terms and conditions posted on our Website, set forth the general rules and policies governing your use of our Website. Depending on your activities when visiting our Website, you may be required to agree to additional terms and conditions.

Website Visitors

Like most website operators, Eco Pinnacle collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Eco Pinnacle’s purpose in collecting this non-personally identifying information is to better understand how Eco Pinnacle’s visitors use its website. From time to time, Eco Pinnacle may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

Eco Pinnacle also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving reviews on http://ecopinnacle.wixsite.com/ecopinnacle/products. Eco Pinnacle only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below.

Gathering of Personally-Identifying Information

Certain visitors to Eco Pinnacle’s website choose to interact with Eco Pinnacle in ways that require Eco Pinnacle to gather personally-identifying information. The amount and type of information that Eco Pinnacle gathers depends on the nature of the interaction. For example, we ask visitors who subscribe at http://ecopinnacle.wixsite.com/ecopinnacle/ to provide an email address.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Advertisements

Ads appearing on our website may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by Eco Pinnacle and does not cover the use of cookies by any advertisers.

Links To External Sites

Our Service may contain links to external sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy and terms and conditions of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services.

Ecopinnacle.wixsite.com/ecopinnacle/ uses Google AdWords for remarketing

Ecopinnacle.wixsite.com/ecopinnacle/ uses the remarketing services to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.

Aggregated Statistics

Eco Pinnacle may collect statistics about the behaviour of visitors to its website. Eco Pinnacle may display this information publicly or provide it to others. However, Eco Pinnacle does not disclose your personally-identifying information.

Cookies

To enrich and perfect your online experience, Eco Pinnacle uses “Cookies”, similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer.

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Eco Pinnacle uses cookies to help identify and track visitors, their usage of http://ecopinnacle.wixsite.com/ecopinnacle/, and their website access preferences. Eco Pinnacle visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Eco Pinnacle’s website, with the drawback that certain features of Eco Pinnacle’s websites may not function properly without the aid of cookies.

By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to Eco Pinnacle’s use of cookies.

E-commerce

Those who engage in transactions with Eco Pinnacle – by purchasing Eco Pinnacle’s services or products, are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Eco Pinnacle collects such information only insofar as is necessary or appropriate to fulfil the purpose of the visitor’s interaction with Eco Pinnacle. Eco Pinnacle does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Privacy Policy Changes

Although most changes are likely to be minor, Eco Pinnacle may change its Privacy Policy from time to time, and in Eco Pinnacle’s sole discretion. Eco Pinnacle encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

Returns and Refunds

We at Eco Pinnacle always want you to be 100% satisfied with our products. We will gladly accept returns provided that the stock meets criteria below:

We will:

  • Replace or refund any defective Standard Stock items within 3 months of the date of delivery.

  • Accept returns of non-defective items within 3 months of date of delivery.

Criteria:

  • Items returned can only be fulfilled on *Standard Stock items at the date of return. We do not unfortunately issue refunds on custom made orders, or other products that are not standard stock items.

  • The product packaging must be unopened and the product undamaged. We cannot accept refunds of any opened or used stock for hygiene and Covid-19 reasons.

  • Return of non-defective standard stock to our offices must be at the customer’s own transport expense.

  • A handling fee of up to 15% may be charged, at our discretion, on complex returns to cover our handling costs.

*See our Website to view all Standard Stock items.

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